Today’s Reality.

 

Customers have plenty of choices. Frictionless customer experience & communications at every touchpoint is critical to win customer loyalty and increase wallet share.

 
The Engage platform gives you insights into your customers’ perception about the experience your company is delivering and the performance of customer experience agents. With this, you know where are the gaps and what needs to happen to deliver exceptional customer experience and leverage every opportunity to increase customer lifetime value.

Challenges and Unknowns of Customer Experience Function We Help Address

  • 1Lack of insights into customers’ sentiments about the quality and level of service they receive from sales and service associates pre, during and post purchases.
  • 2Not aware of missed cross-sell and up-sell opportunities during service calls and other customer touchpoints.
  • 3Lack of clear insights into the impact of good or bad customer experiences on actual revenue and customer retention.
  • 4There is no way to know the performance of customer experience agents and it takes a lot of time and effort to get insights into granular aspects of the delivery of customer experience.
  • 5Despite having multiple systems in place, data is scattered all over the place and is near-impossible or difficult to get insights into the customer experience delivery and its impact.
  • 1Lack of insights into customers’ sentiments about the quality and level of service they receive from sales and service associates pre, during and post purchases.
  • 2Not aware of missed cross-sell and up-sell opportunities during service calls and other customer touchpoints.
  • 3Lack of clear insights into the impact of good or bad customer experiences on actual revenue and customer retention.
  • 4There is no way to know the performance of customer experience agents and it takes a lot of time and effort to get insights into granular aspects of the delivery of customer experience.
  • 5Despite having multiple systems in place, data is scattered all over the place and is near-impossible or difficult to get insights into the customer experience delivery and its impact.

Effectus Engage Platform for Customer Experience

Engage platform captures customer sentiments at every touchpoint, unifies internal data to create contextual visualization of intelligence about customer experience and the performance of the customer service team.

Outcomes You Will Achieve

Understand customer sentiments and the impact on revenue and customer retention
Understand customer sentiments and the impact on revenue and customer retention
Deliver exceptional customer experience at every touchpoint
Deliver exceptional customer experience at every touchpoint
Increase customer retention rate and wallet share
Increase customer retention rate and wallet share
Create customer experience champions with 360-degree visibility into the performance of agents and associates
Create customer experience champions with 360-degree visibility into the performance of agents and associates
Eliminate data silos and get holistic insights into customer experience delivered
Eliminate data silos and get holistic insights into customer experience delivered

Integrations

 
Effectus Engage’s friendly API integrates with CRM, ERP and customer engagement applications as well as all other data sources in your organization.

See a demo.

 
Find out how our platform helps you improve the performance of the customer experience team and customer loyalty.